Whatnot - Customer Service

Join our Customer Experience team in Phoenix as a Customer Experience Agent. You will resolve order and payment issues via email/chat, using tools like Zendesk, to ensure a positive user experience. We seek a proactive problem-solver with 2+ years of support experience in e-commerce. This role of...

Join our Customer Experience team in Phoenix, driving exceptional user support for a leading e-commerce marketplace. Utilize your 2+ years of email/chat experience and tools like Zendesk to proactively solve problems and improve processes. This overnight role offers equity, comprehensive health b...

Join our Trust & Risk team in Dublin as a frontline Agent, ensuring a safe marketplace for our French and English-speaking users. You'll handle complex customer escalations, utilizing your fluency in French and problem-solving skills. Enjoy comprehensive benefits including health insurance, remot...

Join our Trust and Safety team in Phoenix to protect our platform's integrity. You'll investigate risks, enforce policies, and resolve sensitive cases to ensure a secure marketplace. Ideal candidates have 1-5 years in trust, safety, or fraud ops with a customer-first mindset. We offer comprehensi...

Join our Dublin team as a Customer Experience Agent, serving the DACH market. Utilize your fluent English and German, plus 2+ years of support experience with tools like Zendesk. You'll resolve customer issues and improve processes in a dynamic e-commerce environment. Enjoy comprehensive benefits...

Join our Dublin team as a Customer Experience Agent, driving exceptional user support for a leading marketplace. Utilize your 2+ years of email/chat experience and fluency in English to resolve orders and payments proactively. Enjoy comprehensive benefits including health insurance, WFH support, ...

Join our Dublin team as a Customer Experience Agent, driving user satisfaction for a leading marketplace. Utilize your 2+ years of support experience and fluency in English/French to resolve inquiries via email and chat. Enjoy comprehensive benefits like equity, health insurance, and remote work ...

Join our Customer Experience team in Phoenix as an Agent, driving great user experiences in a dynamic marketplace. You'll resolve order and payment issues, ensuring smooth deliveries and positive outcomes. This role is ideal for a proactive problem-solver with strong communication skills, offerin...

Join our Tokyo team as a Customer Experience Agent, driving user satisfaction for a leading marketplace. Utilize your 3+ years of support experience, fluency in English and native Japanese, and expertise in Zendesk or similar platforms. Enjoy comprehensive benefits including WFH support, generous...

Join Whatnot's Trust & Risk team in Dublin as a frontline Agent, ensuring a safe marketplace. You'll provide German-language email support, investigate complex cases, and de-escalate safety issues. This role requires fluency in German and English, weekend availability, and a proactive, customer-f...