W. W. Grainger - United States, IT - Administration

Branch Team Lead role in Lanham, US: lead daily operations, drive customer service excellence, and coach teams to achieve sales and operational goals. Requires 3+ years customer service/sales experience and 2+ years management. Benefits include medical/dental/vision from day one, 18 PTO days, 6% ...

Senior Manager, Workforce Management role in Tempe, AZ, leading forecasting, scheduling, and real-time resource management across a multi-site contact center network. Requires 7+ years in workforce planning or operational analytics, plus expertise in tools like Aspect or IEX. Drive service level ...