Vodafone - United Kingdom, Customer Service

Senior Onsite Coordinator role based in Portsmouth, UK, offering an excellent salary plus bonus and Vodafone benefits. You will manage daily account activities, resolve technical and billing queries, and build trusted relationships with customers and stakeholders. Ideal for a proactive problem-so...

As a Senior Onsite Advisor at Vodafone, you will be the trusted face of the brand within a key corporate client’s environment in the UK. This role demands proven customer service experience, strong stakeholder management, and a solutions-focused mindset to manage accounts and resolve technical qu...

Join us as a Specialist Care Advisor in Stoke-on-Trent, UK, managing complex customer complaints with empathy and autonomy. You’ll handle FCA-reportable cases, support vulnerable customers, and collaborate with senior stakeholders. Ideal for those with proven complaint handling experience in regu...

Seeking a strategic **Complaints Manager** in the **United Kingdom** to take end-to-end ownership of complex, high-risk P1 and CEO-level complaints. You will balance customer fairness with regulatory compliance, acting as a key escalation point for Senior Leadership. The role demands strong gover...

Join our UK team as a Prime Resolution Agent and take ownership of complex customer interactions. You'll resolve billing, account, and technical queries with a focus on first-contact resolution. We seek a proactive problem-solver with strong escalation skills and a continuous improvement mindset....

Join Vodafone Business UK as a Service Executive in Stoke on Trent. You will manage service performance for a portfolio of clients, ensuring an exceptional end-to-end experience. Key duties include owning Service Level Performance, driving improvement plans, and championing customer needs. Enjoy ...

Join Vodafone UK as a Home Based Order Analyst. You will manage the end-to-end delivery cycle, ensuring meticulous planning and provisioning of telecom orders. This role requires excellent communication skills, SC Clearance eligibility, and a detail-oriented approach in a fast-paced environment. ...

Join Vodafone UK as a Corporate Care Advisor, delivering world-class customer service. You will resolve queries via calls, chat, and email, collaborating with teams to ensure first-contact resolution. This role requires strong problem-solving skills and a digital-first mindset. Enjoy great pay, b...

Join our team in Stoke on Trent as a Complex Complaints Specialist. You will autonomously manage high-level, FCA-reportable complaints, using expert judgement and empathy to resolve sensitive cases. This role requires proven complaint handling experience and strong regulatory knowledge. We offer ...