Vodafone - Congo (DRC), Call Center

Manager Call Center & VBU Support role in Kinshasa, DRC, overseeing end-to-end platform stability, performance, and continuous improvement. Requires advanced IT skills (HW, OS, DB, Call Center, Chatbot, KYC), ITIL expertise, and strong stakeholder management. Responsible for billing operations, S...

Lead and optimize our Call Center operations in Kinshasa, ensuring exceptional customer service and satisfaction. You will manage both in-house and outsourced teams, utilizing technology and data-driven strategies to enhance performance. This role requires fluent French & English, strong leadersh...