Vodafone - Call Center

Join Vodafone as a Travel eSIM Service Desk Advisor in Giza, Egypt. Provide 24/7 chat and email support for American and Canadian travellers across Europe. We seek a C2 English speaker with strong typing skills, emotional intelligence, and technical query handling abilities. Enjoy hybrid work, ro...

Lead outsourced call center operations in Dar Es Salaam, ensuring superior customer service and SLA compliance. You will manage vendor performance, drive customer experience improvements, and oversee budgeting. Requires expertise in large-scale call center management, data analytics, and strong l...

Lead and optimize our Call Center operations in Kinshasa, ensuring exceptional customer service and satisfaction. You will manage both in-house and outsourced teams, utilizing technology and data-driven strategies to enhance performance. This role requires fluent French & English, strong leadersh...

Drive operational excellence in a telecom contact center in Lesotho. Lead projects and deliver actionable reporting to enhance customer experience and agent performance. Utilize your 3-5+ years of experience in analytics, SLA management, and cross-functional collaboration. Ideal for a data-driven...