Uber - United States, Customer Service

Lead a new global program to transform customer escalation insights into actionable improvements for Uber Mobility. You will conduct root-cause analysis, build strategic foundations, and influence cross-functional teams to enhance operational excellence. This role requires 5+ years in program man...

Lead a team of 10-15 Customer Support Specialists in Chicago, driving performance and quality in messaging escalations. Utilize your leadership skills to develop talent, ensure KPIs are met, and foster a positive, accountable team environment. This role requires excellent communication, a flexibl...