Uber - United States, Customer Service

Uber seeks an AI Experience Policy Specialist in Phoenix to serve as a human-in-the-loop gate for GenAI support tools. You will evaluate AI-customer interactions, assess policy accuracy, and identify risks to ensure quality and safety. Ideal candidates possess strong policy operations expertise, ...

Lead a team of 10-15 Customer Support Specialists in Chicago, driving performance and quality in messaging escalations. Utilize your leadership skills to develop talent, ensure KPIs are met, and foster a positive, accountable team environment. This role requires excellent communication, a flexibl...