Tripadvisor - United Kingdom, London; Oxford, Customer Service

Lead customer service strategy for a global travel platform, managing both BPO and in-house resolution teams. Drive operational excellence and a next-gen CX using AI, from our London or Oxford offices. Enjoy competitive compensation, travel perks, and flexible hybrid work.

Lead our knowledge, training, and quality strategy in London to empower frontline teams. You will design scalable knowledge bases, training programs, and QA frameworks, leveraging AI and data. This hands-on role requires 5+ years in KM, L&D, or QA, with a focus on operational excellence and a cus...