Tripadvisor - United Kingdom, Customer Service

Lead customer service strategy for a global travel platform, managing both BPO and in-house resolution teams. Drive operational excellence and a next-gen CX using AI, from our London or Oxford offices. Enjoy competitive compensation, travel perks, and flexible hybrid work.

Lead a team of Real Time Analysts in Oxford, ensuring optimal staffing and SLA performance across multiple contact channels. Leverage 5+ years of leadership and WFM tool expertise (e.g., NICE IEX) in a 24/7 global environment. Drive continuous improvement and enjoy competitive benefits, flexibili...

Join Bókun in Oxford as a Technical Customer Service Advisor for Spanish speakers. Utilize your fluent Spanish and English to troubleshoot technical issues and resolve complex cases via email, chat, and phone. We seek a problem-solver with 1-3 years of technical support experience and basic CSS/H...

Lead our knowledge, training, and quality strategy in London to empower frontline teams. You will design scalable knowledge bases, training programs, and QA frameworks, leveraging AI and data. This hands-on role requires 5+ years in KM, L&D, or QA, with a focus on operational excellence and a cus...