Sureserve - Call Center

Lead a dynamic Call Centre Team in Elland, driving KPIs for smart meter scheduling. We seek a leader with 3-5 years’ dispatch experience and 1-2 years in supervision. Enjoy a competitive salary, 29 days leave, pension, and family-friendly benefits. Oversee operations, mentor staff, and ensure exc...

Join Sureserve in Liverpool as a Call Centre Trainer & Quality Coach. You will design and deliver onboarding, conduct quality assurance across calls and digital channels, and provide targeted coaching to enhance advisor performance. Ideal for candidates with proven training, QA, and facilitation ...

Join our Liverpool team as a Contact Centre Advisor (£27,976 p/a, permanent). Handle high-volume inbound/outbound calls and live chat for housing clients, resolving queries with empathy. Essential call centre experience required; housing knowledge a plus. Enjoy 20+ days holiday, pension, retail d...

Join our team as an Out of Hours Dispatcher in Newmarket. You’ll vet and assign emergency appointments, liaising with customers and engineers to ensure SLA compliance. We seek strong communication, geographical knowledge, and accuracy. Enjoy a competitive salary, 29 days leave, pension, life assu...