Shopify - Canada

Join Shopify as an Overnight Senior Support Specialist in Front-End Developer Support, empowering entrepreneurs by resolving complex technical issues. Based in Canada, you’ll leverage expertise in Shopify’s ecosystem, Zendesk, and Slack to customize solutions for enterprise clients. Ideal for ada...

Shopify seeks a Manager, Incident Response, Support to lead crisis operations across Canada. You will build a high-performing team, coordinate responses to platform outages, and communicate with executives and merchants. Key requirements include incident management experience, AI fluency, and cro...

Shopify seeks an Enterprise Support Specialist for an overnight role in Canada, starting June 1st. You'll deliver executive-level support, solve complex technical issues, and leverage AI tools to shape the future of commerce. Ideal candidates have a background in premium B2B support, technical tr...

Lead a high-performing team of Merchant Support Specialists in Canada, driving merchant success through expert coaching and AI-powered tools. You will leverage data analytics and proven playbooks to elevate team performance and deliver exceptional service via multiple channels. This role requires...

Shape the future of AI-powered commerce as an Overnight Merchant Support Advisor at Shopify in Canada. You'll provide exceptional technical support, solve complex problems, and use AI tools to directly improve our platform. This role requires strong troubleshooting, mentorship experience, and a p...

Join Shopify as a Merchant Support Advisor in Canada. You'll deliver exceptional, AI-powered support via chat and phone, solving complex technical issues for entrepreneurs. Leverage your support experience and AI enthusiasm to shape tools and directly influence global commerce. This contract-to-h...

Join our global, remote-first team in Montreal as an Expansion Pack to the President. This high-impact role supports senior leadership through complex scheduling, strategic communications, and process optimization. We seek an experienced professional with exceptional judgment, tool fluency, and t...

Lead a team of Merchant Support Specialists in Canada, driving exceptional service via chat, phone, and email. Leverage AI tools, data analytics, and proven playbooks to coach performance and ensure merchant success. Foster a culture of innovation, ownership, and continuous improvement within a h...