Saffron Housing Trust - Customer Service

Join Saffron as a Customer Contact Advisor in Long Stratton, Norwich. You’ll be the first point of contact for customers, diagnosing repairs, managing rent arrears, and resolving enquiries using call scripts and scheduling software. We seek experience in a busy call centre, strong communication s...

Join Saffron as a Customer Contact Advisor in Long Stratton, Norwich. You’ll be the first point of contact, diagnosing repairs, managing rent arrears, and resolving enquiries using call scripts and CRM systems. We seek experience in a busy call centre, strong IT skills, and a customer-first minds...

We are seeking a dedicated Wellbeing Coordinator to deliver intensive housing management and wellbeing services to older tenants in Long Stratton, Norwich. This role requires an NVQ Level 3 education, a full driving license, and proven experience in elderly care and independent decision-making. Y...

Lead our Customer Contact Team in Long Stratton, Norwich, as a proactive Customer Service Manager. You will coach a high-performing team, oversee multi-channel operations, and drive service improvements to enhance tenant experience. This role requires proven management experience, ideally in hous...