Rapid7 - India, IT - Administration, Hybrid work

Lead and develop a high-performing Technical Support Engineering team in Pune, India. This hybrid role requires 3-5 years of management experience in SaaS environments, with a focus on Western service models and security. You will drive customer satisfaction, manage escalations, and coach enginee...

Lead a skilled technical support team in Pune, India, in this hybrid role. Drive operational excellence and elevate customer experience within a global SaaS security environment. Leverage your 3-5 years of management experience to coach engineers and refine support processes. This position requir...