Rapid7 - Customer Service

Lead strategic customer retention and growth as a Senior Director of Customer Success at Rapid7. You will own key metrics, develop a high-performing team, and design scalable frameworks. This US-based role requires 10-15 years of B2B leadership experience and strong operational expertise.

Join Rapid7 in Munich as a Customer Success Manager. Leverage your cybersecurity and SaaS expertise to build strategic relationships and drive platform adoption. You will ensure customer success by providing product guidance and managing key engagements. Fluency in German and English is required.

Join Rapid7 in Utrecht as a Customer Success Manager. Leverage your cybersecurity and SaaS expertise to drive platform adoption and ensure long-term customer success. You will build strategic relationships, act as a trusted advisor, and partner with internal teams. Fluency in Dutch and English is...

Lead a Customer Success team in Boston, driving customer retention and growth for Rapid7. You will coach advisors, manage key metrics, and partner cross-functionally to ensure product adoption and value realization. Requires 5+ years in customer-facing roles and 2+ years in leadership.

Join Rapid7 in Boston as a Customer Success Manager. Leverage your 2-3+ years of cybersecurity or SaaS experience to be a trusted advisor, ensuring clients maximize ROI. You will build key relationships, provide expert platform guidance, and manage deployments. Ideal candidates have strong techni...

Join Rapid7 in Melbourne as a Customer Success Advisor. Leverage your 3+ years of SaaS experience and cybersecurity knowledge to guide customers and ensure value realization. Build strong relationships, drive adoption, and collaborate with sales to foster loyalty and growth in a partner-led model.

Join a leading cybersecurity firm as a Customer Success Advisor in Boston. Leverage 5+ years of SaaS experience to guide clients via digital channels, ensuring they maximize value from Rapid7 solutions. Exceed KPIs using CRM tools like Zendesk, resolving inquiries and directing customers to key r...

Rapid7 seeks a Customer Success Manager in Boston to serve as a trusted advisor, maximizing client ROI through cyber security expertise. You will leverage 2-3+ years of SaaS or tech experience to build C-level relationships, drive platform adoption, and navigate complex technical deployments. Thi...

Join Rapid7 as a Senior Customer Success Advisor in Utrecht. Leverage 5+ years of SaaS experience and your Dutch (C1+) & English fluency to be a trusted cybersecurity advisor. Build strategic relationships with CISOs, drive product adoption, and ensure customer success to secure renewals.