Pomelo Care - Customer Service

Join our team as an Outreach Operations Associate, providing crucial support to drive team efficiency and data integrity. You will manage CRM systems, improve sales tools, and ensure accurate reporting in a fast-paced environment. This US-based role offers competitive benefits, equity, and unlimi...

Lead the creation of a world-class Member Support organization from the ground up. You will define the strategic vision, build the team, and implement the technology stack for patient support. This role requires 7+ years in customer support, including 3+ in leadership, with deep US healthcare sys...

Join Pomelo Care as an Outbound Enrollment Specialist. Make impactful calls to educate and enroll patients into vital healthcare services. Enjoy a remote role with a competitive bonus, excellent benefits, and a mission-driven team. Strong communication skills and a passion for improving healthcar...

Seeking a Customer Success Manager with 3-7 years in consulting or project management, ideally in health tech. You will be the trusted advisor for US-based health plan and employer clients, driving retention and expansion. We offer competitive benefits, equity, and unlimited PTO in a fast-paced, ...

Lead customer success for a pioneering health tech company. Utilize your 7-10 years of experience to build strategic relationships with health plans and employers, driving retention and growth. This remote US role offers competitive benefits, equity, and the chance to impact patient care directly.

Join Pomelo Care as a Client Support Associate in the United States. Utilize your 3+ years of experience and Zendesk proficiency to deliver world-class, empathetic client support. You will troubleshoot complex issues, optimize processes with data, and help scale operations. Enjoy competitive heal...