Plusnet - India, Gurugram

Join BT Group in Gurugram as a Customer Service Support Advisor. You will assist customers across all channels, leveraging our solution portfolio to deliver value and resolve issues. Key skills include complaint management, technical support, and stakeholder engagement. This role offers a chance ...

Join our team in Gurugram as a Payroll Operational Advisor. You will support key HR processes including payroll programs, HRIS management, and data analysis. Your role ensures regulatory compliance and drives business process improvement. This position requires expertise in HR operations, stakeho...

Join our security team in Gurugram as a Cyber Security Ops Professional. Utilize your SOC experience and certifications (ZCSS, Checkpoint) with key technologies like Zscaler, NGFW, and IPS/IDS. You will perform risk assessments, support security programs, and drive operational improvements. Benef...

Join our Global Business Services (GBS) transformation in Gurugram as a Process Excellence Specialist. You will drive strategic improvements using Lean, Six Sigma, and Design Thinking methodologies. Your role involves leading workshops, coaching teams, and managing process automation projects to ...

Lead the transformation of BT's financial control framework in Gurugram. As a qualified accountant or auditor, you will ensure program integrity and improve control efficiency. This pivotal role requires influencing stakeholders and explaining complex systems to senior leadership. Drive best prac...

Join our team in Gurugram as a Quality Expert, focusing on Service Governance & Insights. You will assist in designing governance frameworks, analyzing service performance metrics, and driving continuous improvement. Key requirements include ITIL 4, risk management, and a strong growth mindset fo...

Lead HR service delivery and operational excellence from our Gurugram Global Services Hub. You will manage a large team, oversee payroll, lifecycle processes, and drive digital optimization. This senior role requires strong leadership, global stakeholder collaboration, and expertise in HR systems...

Join our team in Gurugram as a Customer Service Support Advisor. You will assist customers across all channels, focusing on issue resolution, complaint management, and technical support. This role requires strong problem-solving, communication, and stakeholder management skills. Help us deliver e...

Join our team in Gurugram as an Incident Management Professional. You will manage end-to-end voice incidents for Legacy and CCaaS solutions, focusing on Genesys Cloud and Cisco IPT. Utilize your 4+ years of experience to ensure SLA adherence and excellent customer service. This role requires stro...

Join BT Group in Gurugram as a Sales Coach Professional, driving customer success and value. You will manage complaints, resolve issues, and build strong customer relationships using your commercial acumen. This role focuses on improving service processes and metrics to ensure retention and growth.

Lead a dynamic customer service team in Gurugram, driving post-sales support and issue resolution. You will inspire performance, manage escalations, and leverage customer insights for continuous improvement. This role requires strong leadership, problem-solving skills, and a focus on KPI monitori...