PagerDuty - Customer Service

Seeking a Principal Customer Success Manager in London to build executive-level relationships and drive digital transformation. Leverage 5-10 years of SaaS and IT expertise to guide clients on DevOps and PagerDuty adoption, delivering measurable ROI. Enjoy a competitive package with equity, flexi...

Join PagerDuty as a Customer Success Manager in London. Ensure customer success through onboarding, adoption, and strategic relationship building. Utilize your 3-5 years of experience with technical SaaS products, SQL, and Salesforce. Enjoy comprehensive benefits, flexible work, and equity in a d...

Lead and scale the renewals function for a high-growth SaaS leader. Drive customer retention, expansion, and revenue through data-driven strategy and team leadership. This Atlanta-based role offers a comprehensive benefits package, equity, and flexible work. Requires 7+ years in SaaS renewals and...

Lead and scale the global customer support organization at PagerDuty from San Francisco. Develop vision and strategy, leveraging AI/automation, to deliver world-class customer experiences. This senior leadership role requires 10+ years in support, expertise in scaling SaaS teams, and a passion fo...

Join PagerDuty as a Technical Support Specialist II in Santiago, Chile. Provide expert support for SaaS/Enterprise software, utilizing REST API, cloud platforms (AWS, Azure), and ticketing tools. Enjoy competitive pay, flexible work, comprehensive benefits, and equity in a dynamic, global tech en...

Lead our North American Enterprise Customer Success team from Toronto. Drive product adoption, retention, and expansion for key accounts while mentoring a high-performing team. We seek a proven leader with 10+ years of SaaS experience, C-suite advisory skills, and expertise in Gainsight. Enjoy co...

Lead a global Customer Success team at PagerDuty, driving enterprise adoption and digital transformation. Leverage 10+ years of SaaS leadership and C-suite advisory experience to maximize customer value. Enjoy competitive benefits, equity, and flexible work from Atlanta.

Lead our North American Enterprise Customer Success team from Atlanta. Drive product adoption, renewals, and customer value for C-suite clients. Requires 10+ years of SaaS leadership, Gainsight expertise, and strategic consulting skills. Enjoy competitive pay, equity, flexible work, and comprehen...

Join PagerDuty as a Renewal Manager in Lisbon. Own the subscription renewal process, driving retention and maximizing contract value for a portfolio of customers. Collaborate with Customer Success and Sales teams to mitigate churn and strengthen relationships. This role offers a competitive salar...

Join PagerDuty as a Technical Support Specialist in Santiago, Chile. Provide frontline technical, billing, and sales support using ticketing systems like Zendesk. This role requires fluent English, excellent communication, and availability for specific shift coverage. Enjoy competitive benefits, ...

Join PagerDuty in Santiago as a Renewal Manager. You will own the subscription renewal process, driving retention and maximizing contract value for an assigned portfolio. Collaborate with Customer Success and Sales teams, using your account management skills to mitigate churn. Enjoy competitive b...