NTT DATA - United States, Call Center

Lead BPO strategy and operations from Lincoln, USA, in this high-impact director role. You will manage large-scale vendor teams, drive KPI performance, and optimize customer experience. The position requires 8+ years of BPO leadership and offers full benefits with a 401k match.

Lead call center operations in Nashville, focusing on performance, quality assurance, and team management. This role requires a bachelor's degree, 5+ years of experience, and CRM proficiency. You will develop strategies, analyze performance, and ensure exceptional customer service standards.