NTT DATA - India, Gurugram, Customer Service

Seeking a BPO Business Support Senior Analyst in Gurugram, India. You will manage ticket workflows in ServiceNow, perform ITIL-based troubleshooting (password resets, VPN, email), and coordinate with internal teams to resolve issues. Ensure SLA adherence and high CSAT scores in a dynamic environm...

We are seeking a BPO Business Support Specialist in Gurugram, India, to evaluate customer interactions and ensure top-tier quality and compliance. This role requires 5+ years in QA or call center environments, strong analytical skills, and a focus on sales effectiveness. You will monitor calls, p...