NEC Software Solutions - United Kingdom, Hartlepool, Hybrid work

Lead service improvement initiatives across Entitlement Services in Hartlepool. Drive quality assurance, performance management and operational excellence while influencing senior stakeholders. Includes private medical cover and pension.

Join NEC as a Major Incident Analyst in Hartlepool. This hybrid role demands a calm leader to own and coordinate high-pressure incident resolution, ensuring minimal business impact. You will manage critical bridge calls, drive progress across technical teams, and provide clear stakeholder updates...

Join NEC as a Knowledge Analyst in Hartlepool. You will manage the ITIL-aligned Knowledge Management process, ensuring high-quality articles and supporting global IT service delivery. Ideal candidates have ITIL experience, strong communication skills, and proficiency in Service Management tools. ...