NEC Software Solutions - United Kingdom, Customer Service, Hybrid work

Lead service improvement initiatives across Entitlement Services in Hartlepool. Drive quality assurance, performance management and operational excellence while influencing senior stakeholders. Includes private medical cover and pension.

Join NEC's Appeals Service team in Hartlepool as a Customer Service Advisor. Process appeals data accurately, handle queries, and meet targets. Requires contact centre experience and strong MS Office skills.