Mantle Solutions - India, Customer Service, On-site work

Assistant Manager – Contact Center role in Kochi, India, seeking a graduate with 2+ years leading multi-channel support teams (Email, Calls, Chat). Requires CRM expertise (Salesforce, Zendesk) and strong leadership to drive KPIs like CSAT and AHT. Lead daily operations, coach teams, and resolve e...

Seeking a skilled **Customer Support Executive** in **Kochi, India** to deliver exceptional service. You will manage inquiries via calls, email, and chat, resolve complaints, and build client trust. Requires 1-3 years of experience in an international voice process with strong communication skill...

Lead a high-performing Contact Center team in Kochi, India, managing Email, Call, and Chat channels for a top E-Commerce brand. We seek a Team Lead with 2+ years of experience, CRM expertise (Salesforce, Zendesk), and a passion for coaching 10-20 CSRs. Drive SLA adherence, KPIs (AHT, CSAT), and s...

Seeking a detail-oriented Invoice Validator/Verifier in Kochi, India. This role requires an M.Com/MBA qualification and proficiency in MS Office, especially Excel. You will validate invoice formats, ensure legal compliance, and resolve ERP discrepancies. The position involves shift work for flexi...