Mantle Solutions - Customer Service

Assistant Manager – Contact Center role in Kochi, India, seeking a graduate with 2+ years leading multi-channel support teams (Email, Calls, Chat). Requires CRM expertise (Salesforce, Zendesk) and strong leadership to drive KPIs like CSAT and AHT. Lead daily operations, coach teams, and resolve e...

Seeking a skilled **Customer Support Executive** in **Kochi, India** to deliver exceptional service. You will manage inquiries via calls, email, and chat, resolve complaints, and build client trust. Requires 1-3 years of experience in an international voice process with strong communication skill...

Lead a high-performing Contact Center team in Kochi, India, managing Email, Call, and Chat channels for a top E-Commerce brand. We seek a Team Lead with 2+ years of experience, CRM expertise (Salesforce, Zendesk), and a passion for coaching 10-20 CSRs. Drive SLA adherence, KPIs (AHT, CSAT), and s...

Join our team in Kochi as a Customer Support Executive. Utilize your 1-3 years of experience in an international voice process to resolve inquiries via call, email, and chat. You will build customer trust by providing accurate information and handling complaints professionally. This role requires...

Seeking a detail-oriented Invoice Validator/Verifier in Kochi, India. This role requires an M.Com/MBA qualification and proficiency in MS Office, especially Excel. You will validate invoice formats, ensure legal compliance, and resolve ERP discrepancies. The position involves shift work for flexi...