Intercom - United States, Customer Service, Hybrid work

Join Intercom as a Customer Success Manager in Chicago. Leverage 5+ years of SaaS experience to build trusted advisor relationships with enterprise clients. Drive product adoption, value realization, and long-term growth through strategic success plans. Enjoy competitive salary, equity, comprehen...

Join Intercom as a Customer Success Manager in San Francisco. Leverage 5+ years of SaaS experience to build trusted advisor relationships with enterprise clients. Drive product adoption, value realization, and long-term growth through strategic success plans. Enjoy competitive salary, equity, com...

Lead a high-touch Customer Success team at Intercom in Chicago, driving revenue growth and customer retention. You'll hire, develop, and mentor CSMs to be trusted advisors, fostering long-term partnerships. This role requires 5+ years in B2B tech and 2+ years in leadership, offering competitive s...

Lead a high-performing technical support team at Intercom, an AI Customer Service leader in Chicago. Drive exceptional customer experience using data and metrics while fostering a strong team culture. Enjoy competitive compensation, comprehensive benefits, and equity at this innovative SaaS company.

Shape the future of customer success at Intercom as a Senior Program Manager in San Francisco. Lead digital-first strategies to drive adoption, retention, and scalable customer experiences. Leverage 8+ years of B2B SaaS expertise to build omni-channel programs and collaborate cross-functionally. ...

Shape the future of AI-driven customer service as a Senior Customer Success Manager in Chicago. Partner with enterprise C-suite leaders to guide their AI Agent transformation, driving adoption and measurable business outcomes. This strategic role requires 4-7 years of enterprise SaaS or consultin...

Join our Chicago team as a Technical Support Specialist, a pivotal role beyond typical support. You'll own complex technical queries, troubleshoot APIs and webhooks, and act as a trusted advisor. We seek a curious, collaborative professional with 3-5 years in SaaS/B2B support and a passion for AI...

Shape the future of AI-driven customer service as a Senior Customer Success Manager in San Francisco. Partner with enterprise C-suite leaders to guide their AI Agent transformation, driving adoption and measurable business outcomes. This strategic role requires 4-7 years of consulting or SaaS CSM...

Join Intercom's Scaled Customer Success team in Chicago. Drive AI product adoption, especially Fin, for a high-volume customer portfolio. Leverage your SaaS experience and technical aptitude to design scalable engagement strategies. Enjoy competitive pay, equity, comprehensive benefits, and a fle...