IKEA - Mexico

Join IKEA's Contact Center in Mexico City as a Customer Service Agent. You will ensure customer satisfaction by identifying needs and offering effective solutions across all channels. Key requirements include experience in the full customer journey, handling complaints, and computer proficiency. ...

Join our team in Mexico City as a Quality Assurance Specialist for our Contact Centre. You will monitor agent-customer interactions, analyze quality metrics, and provide constructive feedback. The ideal candidate has 1-3+ years of QA or coaching experience in a contact center, with exceptional at...

Join IKEA Mexico as a Shipping and Customs Specialist in Mexico City. You will ensure optimal goods availability through efficient import/export processes and customs compliance. The role requires expertise in customs regulations, FTA utilization, and logistics coordination. We seek a detail-orie...

Join IKEA Mexico as a Shipping and Customs Specialist in Mexico City. Secure timely, cost-effective import/export processes while ensuring full regulatory compliance. Utilize your expertise in customs regulations, documentation, and logistics to optimize goods availability. Ideal candidates have ...

Join IKEA Mexico as a Customer Care Centre Specialist in Quality Assurance. You will implement quality frameworks, analyze customer feedback, and enhance the shopping experience. This role requires Contact Centre QA experience and a passion for home furnishing. Collaborate with various teams in M...

Join IKEA Mexico as a Call Center Agent in Mexico City. You will ensure customer satisfaction by identifying needs and providing effective solutions across various contact channels. The role requires experience in the full customer journey, handling complaints, and using relevant tools. We value ...

Join IKEA's pioneering team in Mexico City as a Tax Specialist. Utilize your 5+ years of local tax experience and SAT portal expertise to ensure full VAT compliance and manage refund claims. This role offers a unique opportunity to shape processes in a new market within a supportive, dynamic cult...

Lead store fulfilment and recovery operations in Mexico City, ensuring high availability and low-cost efficiency. Inspire and develop logistics teams to support IKEA's retail expansion and commercial goals. Drive continuous improvement in customer order fulfilment and sustainable processes.

Join IKEA Mexico as a Digital Content Editor in Mexico City. You will manage website and app content, ensuring brand consistency, SEO optimization, and a superior user experience. The role requires a passion for web writing, collaboration, and knowledge of current digital trends. Help optimize a ...

Lead Goods Flow operations at IKEA in Jaltenco, Mexico. You will manage the entire in-store logistics process, from goods receiving to sales floor replenishment. A key focus is supporting e-commerce fulfillment and collaborating with commercial teams. This leadership role requires a degree and of...