IKEA - China, Customer Service

Join IKEA in Shanghai as an Omni Operations Specialist to drive seamless omnichannel customer experiences. Leverage deep knowledge of IKEA tools, processes, and KPIs to coach teams, analyze performance, and implement operational improvements. Ideal for experts in retail ecosystems, change managem...

Lead a remote customer service team for IKEA's omnichannel platform in Wuxi, China. Drive exceptional customer experience using your deep knowledge of IKEA's values and remote sales/resolutions. Empower and coach a high-performing team, fostering a strong, customer-focused culture. This role requ...