IKEA - Call Center, Hybrid work

Join IKEA's customer support team in Baltimore as a Senior Resolutions Generalist. Deliver exceptional remote service across phone, chat, and social channels, using empathy to solve needs and de-escalate conflicts. Enjoy a future-oriented role with strong benefits, including generous PTO, parenta...

Lead and develop high-performance remote customer service teams for IKEA in Baltimore. This supervisory role requires 3+ years of call center experience and 1+ year in leadership. You will drive exceptional customer experience, coach team members, and foster a strong service culture. The position...

Join our team in Baltimore as a Call Center Knowledge Management Specialist. You will manage and translate knowledge content, implement learning platforms, and ensure accurate internal communications. This role requires strong stakeholder management and 3+ years of communication experience. We of...

Join IKEA's Remote Customer Meeting Point as a Real Time Analyst in Tempe. Use your 3+ years of contact centre experience to monitor performance and optimize workforce efficiency in real-time. Enjoy benefits like a 15% discount, ample paid leave, and wellbeing support in this dynamic, people-focu...