IKEA - Call Center

Join IKEA's customer support team in Baltimore as a Senior Resolutions Generalist. Deliver exceptional remote service across phone, chat, and social channels, using empathy to solve needs and de-escalate conflicts. Enjoy a future-oriented role with strong benefits, including generous PTO, parenta...

Lead and develop high-performance remote customer service teams for IKEA in Baltimore. This supervisory role requires 3+ years of call center experience and 1+ year in leadership. You will drive exceptional customer experience, coach team members, and foster a strong service culture. The position...

Join IKEA's Contact Center in Mexico City as a Customer Service Agent. You will ensure customer satisfaction by identifying needs and offering effective solutions across all channels. Key requirements include experience in the full customer journey, handling complaints, and computer proficiency. ...

Join IKEA Mexico as a Call Center Agent in Mexico City. You will ensure customer satisfaction by identifying needs and providing effective solutions across various contact channels. The role requires experience in the full customer journey, handling complaints, and using relevant tools. We value ...

Join our team in Baltimore as a Call Center Knowledge Management Specialist. You will manage and translate knowledge content, implement learning platforms, and ensure accurate internal communications. This role requires strong stakeholder management and 3+ years of communication experience. We of...

Join IKEA's Risk & Compliance team in Baltimore to ensure safety and security for people and property. You will conduct audits, maintain critical equipment, and coordinate emergency responses. This role requires 2 years' experience, with retail security background preferred, and offers strong ben...

Join IKEA's Remote Customer Meeting Point as a Real Time Analyst in Tempe. Use your 3+ years of contact centre experience to monitor performance and optimize workforce efficiency in real-time. Enjoy benefits like a 15% discount, ample paid leave, and wellbeing support in this dynamic, people-focu...