Helpware - Hybrid work

Helpware seeks an experienced **Team Leader** in Martinsville, US to drive customer service excellence. You will lead a team of CSR’s, manage performance, handle escalations, and ensure KPIs are met. Requires 1-2 years of call center leadership experience, strong supervisory skills, and MS Office...

Join a dynamic team as a **Customer Service Representative** in San Juan. We seek a bilingual (Spanish/English) professional with 1+ year of experience to provide first-level support via email and chat. Enjoy a **work-from-home** setup, $13.5/hour, computer equipment, and growth opportunities. Bu...

Senior Team Lead sought by Helpware in Martinsville, USA, to drive performance in a tech-driven CX environment. Requires 1-2 years of call center team leadership experience, strong people-management skills, and MS Office proficiency. This role involves managing CSR teams, handling escalations, an...

Join our team as a Customer Service Representative in Martinsville, VA. You'll be the first point of contact for patients and healthcare providers, handling prescription inquiries and troubleshooting via phone and chat. We require 1+ year of fast-paced customer service experience; healthcare or s...

Join Helpware as a Customer Service Representative and deliver award-winning sleep solutions to customers in over 100 countries. This remote role in Mount Sterling, US, offers $16/hour, healthcare, PTO, and 401K. You’ll manage calls, exceed KPIs, and thrive in a fast-paced environment with paid t...

We are seeking a Technical Support Specialist in Taguig, Philippines to provide remote IT assistance for PC hardware, Windows 10/11, and Apple iOS devices. You will troubleshoot networking issues, manage tickets via FreshService, and support Azure Virtual Desktop (VDI) environments. Ideal candida...

Join Helpware as a Customer Support Representative in Guadalajara, Mexico. Leverage 6+ months of experience to resolve inquiries via phone and email, turning issues into positive experiences. Enjoy a $16,000 MXN monthly salary, paid training, food vouchers, and major medical insurance. Be the voi...

Join Helpware as a Customer Support Representative in Guadalajara, Mexico. You’ll be the voice customers remember, resolving inquiries via phone and email with empathy and ownership. We seek 6+ months of experience, strong communication skills, and tech comfort. Enjoy a hybrid setup, paid trainin...

Seeking an Implementation Manager in Cebu to lead multi-regional contact center projects. You will develop comprehensive plans, manage cross-functional teams, and act as the primary client contact. Requires 2+ years in project management, BPO/IT experience, and proficiency in English, Jira, and p...

Join our team in Guadalajara as a Customer Support Representative. You will resolve inquiries and complaints via phone and email, ensuring excellent service. We seek a detail-oriented problem-solver with 6+ months of experience and strong communication skills. This role is perfect for a proactive...

Join our team in Guadalajara as a Tier 2 Support Engineer. Provide world-class technical support for complex SaaS security systems to enterprise customers. Utilize your strong troubleshooting skills and passion for problem-solving in a global team. Experience with Linux, authentication methods, a...

Join our team in Lima, Peru, as a Patient Support Specialist. You will ensure successful prescription journeys by assisting patients via phone, email, and chat. We seek a passionate individual with C1 English and 1+ year of customer service experience. Your role is key to resolving issues and pro...