Helpware - United States, Call Center

Seeking a Senior Operations Manager to oversee contact center operations and workforce management for key client accounts. You will ensure the achievement of service levels, KPIs, and financial targets while managing client relations. This role requires 3-5 years of managerial experience in call ...

Seeking an experienced Team Leader for our Call Center in Martinsville, VA or Nashville, TN. Lead a team, drive superior service, and improve operational efficiency. Requires 1+ years of BPO experience, strong communication, and problem-solving skills. Join Helpware and provide best-in-class cust...

Seeking a Senior Team Lead in Nashville or Atlanta to manage customer support teams and drive key performance metrics. This role requires 1-2 years of call center leadership experience and proficiency in MS Office and call center software. You will oversee daily operations, handle escalations, an...