Helpware - United States

Join Helpware as an Internal Operations Auditor and build our global audit function from the ground up. You will evaluate traditional BPM and emerging AI-enabled workflows, ensuring operational excellence and strategic improvement. This US-based role requires 8-15+ years in operations audit, glob...

Join our team as a Learning & Development Officer, shaping the skills of customer service representatives. You will design and deliver dynamic training programs using in-class, virtual, and blended methods across multiple US locations. This role requires 1+ years of BPO training experience, excel...

Seeking a Senior Operations Manager to oversee contact center operations and workforce management for key client accounts. You will ensure the achievement of service levels, KPIs, and financial targets while managing client relations. This role requires 3-5 years of managerial experience in call ...

Join our team as a Customer Service Representative in Nashville, supporting patients and healthcare providers via phone and chat. You will handle prescription inquiries, troubleshoot mail-order issues, and become an expert on GLP-1 products. This remote role offers paid training, benefits, and a ...

Seeking an experienced Team Leader for our Call Center in Martinsville, VA or Nashville, TN. Lead a team, drive superior service, and improve operational efficiency. Requires 1+ years of BPO experience, strong communication, and problem-solving skills. Join Helpware and provide best-in-class cust...

Seeking a Senior Team Lead in Nashville or Atlanta to manage customer support teams and drive key performance metrics. This role requires 1-2 years of call center leadership experience and proficiency in MS Office and call center software. You will oversee daily operations, handle escalations, an...

Seeking a Senior Operations Manager to oversee contact center operations and workforce management in Nashville, Atlanta, or Charlotte. You will ensure client satisfaction, achieve KPIs, and manage P&L for multiple accounts. Requires 5-8 years of managerial experience in call center or BPO environ...

Join Helpware as an HR Coordinator in Martinsville, USA. Support HR processes, employee relations, and engagement activities in a global tech-driven environment. Ideal candidates have 1+ years of HR experience, proficiency in HRIS systems, and strong organizational skills. We offer benefits, grow...

Join our team as an HR/Office Coordinator in Mount Sterling. Support HR processes, manage office facilities, and foster a positive work environment. Ideal candidates are organized, proficient with HRIS systems, and possess strong interpersonal skills. We offer benefits including healthcare, 401K,...