Helpware - Philippines, Cebu, Customer Service

Helpware seeks an experienced Team Leader in Cebu, Philippines, to drive team performance in a dynamic BPO environment. You will coach and mentor 10-15 agents, monitor key metrics, and ensure client goals are exceeded. Ideal candidates have 2+ years of supervisory experience, strong leadership sk...

Join our team as a Membership Service Advocate in Cebu, Philippines. You’ll deliver exceptional customer care by assisting beneficiaries with account updates, plan information, and issue resolution. Ideal candidates have 3+ years in a high-volume call center or healthcare/hospitality environment,...

We are seeking a Customer Support Representative in Cebu, Philippines, to deliver frontline assistance via email and chat. This role requires strong written communication, empathy, and experience with e-commerce platforms like Shopify, Intercom, and Gorgias. You will resolve inquiries, document i...

Seeking a detail-oriented **Patient Care Coordinator** in **Cebu, Philippines** to manage patient records, insurance verification, and appointment scheduling. Requires 1+ year experience, knowledge of medical terminology and ICD10/CPT coding, and 40 wpm typing. Join a fast-paced healthcare team c...

Seeking an experienced **Team Leader (GH PES)** in **Cebu, Philippines** to manage a team of Patient Education Specialists. Requires a **BS Nursing graduate** with an **active PHRN License** and 2+ years of BPO or supervisory experience. You will drive performance metrics, coach agents, and handl...