Helpware - Philippines, IT - Administration

Seeking an experienced **WFM Manager** to lead workforce strategy across global contact centers in Cebu, Guadalajara, Mexico, Ukraine, the US, and Uganda. This role requires 7+ years of contact center management experience, including 3+ in workforce management, with expertise in capacity planning...

We are seeking a Technical Support Specialist in Taguig, Philippines to provide remote IT assistance for PC hardware, Windows 10/11, and Apple iOS devices. You will troubleshoot networking issues, manage tickets via FreshService, and support Azure Virtual Desktop (VDI) environments. Ideal candida...

Seeking an Implementation Manager in Cebu to lead multi-regional contact center projects. You will develop comprehensive plans, manage cross-functional teams, and act as the primary client contact. Requires 2+ years in project management, BPO/IT experience, and proficiency in English, Jira, and p...

Lead our visual communication as an Information Design Manager in Taguig. You will create compelling graphics, infographics, and presentations for proposals and sales enablement. This role requires a creative designer passionate about scaling visual storytelling in a fast-paced environment. Colla...

Join our Service Desk as an MSP Dispatcher in Cebu or Taguig. You will triage, prioritize, and assign tickets, ensuring timely resolution and SLA compliance. This role requires strong organization, excellent communication, and experience with PSA tools. Be the vital link between clients and techn...

Join our team as an IT Helpdesk Support Technician in Cebu or Taguig. Provide vital technical support to healthcare clients, resolving issues both remotely and onsite. We seek a skilled professional with 3+ years of experience, strong Windows/Mac knowledge, and excellent customer service. Relevan...

Drive revenue growth as a Revenue Operations Manager in Taguig. You will optimize HubSpot CRM, automate processes, and align Sales, Marketing, and Delivery. This key role requires 5+ years' experience with HubSpot, automation tools, and scalable system design. Join us to build efficient, data-dri...

Join Helpware's growing team in Taguig as a Technical Support Representative. Utilize your expertise in Zendesk, troubleshooting (hardware/software/networking), and multi-tasking for calls and emails. This role offers a dynamic environment with rotating schedules, requiring strong English skills ...

Join Siden as a Customer Support Engineer in Cebu. Provide hands-on technical support, troubleshoot complex issues, and enhance customer experience with Linux, Docker, and networking. Create documentation and assist with onboarding, utilizing your strong communication skills in a dynamic, custome...