Helpware - Philippines, Call Center

Lead a team of 10-15 Healthcare CSRs in Cebu, ensuring performance targets are met or exceeded. Utilize your 2+ years of BPO leadership experience in coaching, mentoring, and data-driven management. This role requires excellent communication, decision-making skills, and flexibility for graveyard ...

Lead our administrative and support team in Cebu, ensuring operational efficiency and policy compliance. This role requires 2+ years of BPO/supervisory experience, expertise in performance metrics, and strong leadership skills. You will coach agents, optimize processes, and utilize ERP systems in...

Lead a dynamic customer service team in Cebu or Taguig as a Technical Team Lead. Utilize your 2+ years of BPO leadership experience and Zendesk expertise to drive performance and coach agents. This role requires excellent people management skills and flexibility for shifting schedules, including ...

Lead a dynamic customer service team in Cebu, leveraging your 2+ years of BPO leadership experience. You will oversee daily operations, drive performance through coaching and metrics, and ensure exceptional service delivery. This role requires excellent communication skills and flexibility for sh...

Join our team in Cebu as a Real-Time Analyst, overseeing live operational performance. You will monitor key metrics, identify risks, and execute action plans to protect service levels. The role requires strong analytics, proficiency in WFM tools, and the ability to thrive in a fast-paced environm...

Lead a dynamic customer service team in Cebu, ensuring exceptional performance and client satisfaction. Utilize your 2+ years of BPO leadership experience to coach agents, manage metrics, and optimize processes. This role requires excellent communication skills and flexibility for shifting schedu...

Lead a dynamic team of 10-15 CSRs/TSRs in Cebu, ensuring performance meets client and company metrics. Utilize your 2+ years of BPO leadership experience in coaching, mentoring, and data-driven management. This role requires excellent communication, decision-making skills, and flexibility for gra...

Lead a dynamic team of 10-15 CSRs/TSRs in Cebu, Philippines. Drive performance through coaching, mentoring, and data analysis to exceed client metrics. Foster a culture aligned with company vision and leadership principles. Ideal candidates excel in time management and team development.

Lead a dynamic team of 10-15 CSRs/TSRs in Cebu, ensuring performance targets are met and exceeded. Utilize your 2+ years of BPO leadership experience in coaching, mentoring, and data-driven management. This role requires excellent communication skills and flexibility for graveyard shifts at IT Park.