Helpware - Mexico, On-site work

Join our Guadalajara team as a Customer Support Representative and make a real difference in patients' lives. You'll resolve prescription, insurance, and delivery inquiries via phone, email, and text—no medical background needed. We value strong English communication, problem-solving skills, and ...

Join our team as a Support Engineer Tier 2 in Guadalajara, Mexico, ensuring the security and availability of our Privilege Cloud (PAM-as-a-Service) environment. You'll perform deep-dive troubleshooting on Web Portals, Password Managers, and Session Managers, leveraging 3+ years of L2 support expe...

Join our team in Guadalajara, Mexico as a **Customer Support Representative**. You'll deliver exceptional service across multiple channels, handling inquiries on payments, listings, and account issues. We require fluency in English and Spanish, plus full-time availability for night shifts and wee...

We are seeking a Customer Support Representative in Guadalajara to troubleshoot technical issues and provide exceptional SaaS support via chat, email, and phone. You will manage tickets in Salesforce Service Cloud, prioritize problems, and enhance customer satisfaction. Ideal candidates possess s...

Join Helpware in Guadalajara, Mexico as a Scheduling Receptionist. Leverage your 6+ months of customer service experience and C1 English fluency to manage patient calls, schedule appointments, and enter demographics into EHR software. This role offers the chance to provide excellent patient servi...

Join a mission-driven team in Guadalajara as a Customer Service Representative. We’re seeking empathetic, tech-savvy professionals with 1+ year of support experience to own patient success across phone, chat, and email. You’ll simplify insurance, resolve issues proactively, and thrive in a fast-p...

Seeking a skilled Support Engineer Tier 2 in Guadalajara, Mexico to ensure security and availability of our Privilege Cloud (PAM-as-a-Service) environment. Requires 3+ years in L2 Enterprise support with Windows Server, Clustering/NLB, and Linux command line proficiency. Responsibilities include ...

Join Helpware in Guadalajara, Mexico as a Customer Experience Agent for a B2B reviews platform. You’ll collect reviews via recorded phone interviews, requiring advanced English, business vocabulary, and strong communication skills. Ideal for detail-oriented professionals with CRM experience (Hubs...

Join our team as a Customer Support Representative in Guadalajara, Mexico. We seek bilingual (English/Spanish) professionals with customer service experience across multiple channels. You'll resolve inquiries about accounts, payments, and tickets while ensuring exceptional experiences. Enjoy a dy...

Join our team in Guadalajara as a Patient Support Specialist. You will ensure successful prescription journeys by assisting patients via phone, email, and chat. We seek a passionate individual with 1+ years of customer service experience for this fast-paced role. Help patients navigate insurance,...

Join our growing Helpware team in Guadalajara as a Scheduling Receptionist. Utilize your customer service experience and fluent English (C1) to manage patient calls and schedule appointments. You will provide excellent support using EHR software in a dynamic, technology-driven environment.