Helpware - IT - Administration

We are seeking a Customer Support Representative in Cebu, Philippines, to deliver exceptional customer experiences. You will handle inquiries via chat and email, resolve complaints, and manage records using CRM tools. Ideal candidates possess excellent English skills, a proactive mindset, and str...

Seeking a skilled Support Engineer Tier 2 in Guadalajara, Mexico to ensure security and availability of our Privilege Cloud (PAM-as-a-Service) environment. Requires 3+ years in L2 Enterprise support with Windows Server, Clustering/NLB, and Linux command line proficiency. Responsibilities include ...

Seeking a skilled **Technical Support Specialist Tier 2** in **Taguig, Philippines** to join a collaborative, remote-friendly IT team. This role handles escalated tickets, leveraging **PowerShell, Python, or Bash** scripting and **AI automation** to boost helpdesk efficiency. Requires 2-4 years o...

Seeking an experienced **WFM Manager** to lead workforce strategy across global contact centers in Cebu, Guadalajara, Mexico, Ukraine, the US, and Uganda. This role requires 7+ years of contact center management experience, including 3+ in workforce management, with expertise in capacity planning...

We are seeking a Technical Support Specialist in Taguig, Philippines to provide remote IT assistance for PC hardware, Windows 10/11, and Apple iOS devices. You will troubleshoot networking issues, manage tickets via FreshService, and support Azure Virtual Desktop (VDI) environments. Ideal candida...

Seeking an Implementation Manager in Cebu to lead multi-regional contact center projects. You will develop comprehensive plans, manage cross-functional teams, and act as the primary client contact. Requires 2+ years in project management, BPO/IT experience, and proficiency in English, Jira, and p...

Lead our visual communication as an Information Design Manager in Taguig. You will create compelling graphics, infographics, and presentations for proposals and sales enablement. This role requires a creative designer passionate about scaling visual storytelling in a fast-paced environment. Colla...

Join our Service Desk as an MSP Dispatcher in Cebu or Taguig. You will triage, prioritize, and assign tickets, ensuring timely resolution and SLA compliance. This role requires strong organization, excellent communication, and experience with PSA tools. Be the vital link between clients and techn...

Join our team in Guadalajara as a Tier 2 Support Engineer. Provide world-class technical support for complex SaaS security systems to enterprise customers. Utilize your strong troubleshooting skills and passion for problem-solving in a global team. Experience with Linux, authentication methods, a...

Seeking a proactive System Administrator to manage and optimize Microsoft Azure and enterprise infrastructure in Ukraine. This role requires 3-5 years of experience, strong PowerShell skills, and expertise in security, Active Directory, and virtualization. You will ensure system stability, lead t...

Join our team as an IT Helpdesk Support Technician in Cebu or Taguig. Provide vital technical support to healthcare clients, resolving issues both remotely and onsite. We seek a skilled professional with 3+ years of experience, strong Windows/Mac knowledge, and excellent customer service. Relevan...