Helpware - Call Center

Lead a team of 10-15 Healthcare CSRs in Cebu, ensuring performance targets are met or exceeded. Utilize your 2+ years of BPO leadership experience in coaching, mentoring, and data-driven management. This role requires excellent communication, decision-making skills, and flexibility for graveyard ...

Lead our administrative and support team in Cebu, ensuring operational efficiency and policy compliance. This role requires 2+ years of BPO/supervisory experience, expertise in performance metrics, and strong leadership skills. You will coach agents, optimize processes, and utilize ERP systems in...

Lead a dynamic customer service team in Cebu or Taguig as a Technical Team Lead. Utilize your 2+ years of BPO leadership experience and Zendesk expertise to drive performance and coach agents. This role requires excellent people management skills and flexibility for shifting schedules, including ...

Lead a dynamic customer service team in Cebu, leveraging your 2+ years of BPO leadership experience. You will oversee daily operations, drive performance through coaching and metrics, and ensure exceptional service delivery. This role requires excellent communication skills and flexibility for sh...

Join our team in Cebu as a Real-Time Analyst, overseeing live operational performance. You will monitor key metrics, identify risks, and execute action plans to protect service levels. The role requires strong analytics, proficiency in WFM tools, and the ability to thrive in a fast-paced environm...

Seeking a Senior Operations Manager to oversee contact center operations and workforce management for key client accounts. You will ensure the achievement of service levels, KPIs, and financial targets while managing client relations. This role requires 3-5 years of managerial experience in call ...

Seeking an experienced Team Leader for our Call Center in Martinsville, VA or Nashville, TN. Lead a team, drive superior service, and improve operational efficiency. Requires 1+ years of BPO experience, strong communication, and problem-solving skills. Join Helpware and provide best-in-class cust...

Lead a dynamic customer service team in Cebu, ensuring exceptional performance and client satisfaction. Utilize your 2+ years of BPO leadership experience to coach agents, manage metrics, and optimize processes. This role requires excellent communication skills and flexibility for shifting schedu...

Seeking a Senior Team Lead in Nashville or Atlanta to manage customer support teams and drive key performance metrics. This role requires 1-2 years of call center leadership experience and proficiency in MS Office and call center software. You will oversee daily operations, handle escalations, an...