GemCommerce - Vietnam, Remote work

Join our global team in Hanoi as a Customer Success Associate. Provide expert technical support for SaaS/e-commerce products via live chat, ensuring ticket resolution and customer satisfaction. We seek a C1 English speaker with experience in Shopify, HTML/CSS, or UI/UX and strong interpersonal sk...

Lead our night shift Customer Success team for a global SaaS company from Hanoi. Manage 10-15 agents, drive KPIs, and handle escalations for top Shopify brands. Requires strong leadership, SaaS experience, and excellent English. Enjoy a competitive salary, bonuses, and career growth in a remote r...