Fever - Customer Service, On-site work

Seeking a **Partner Support Specialist** in **Mexico City** to act as a technical anchor and escalation point. You will leverage your **leadership background** to mentor teams, resolve complex cases, and drive **process optimization**. Ideal candidates possess strong analytical skills and a focus...

Join Fever as a Support Agent in Mexico City and help democratize access to culture. You’ll manage event documentation, contracts, and supplier invoices while coordinating with stakeholders. We seek fluent Spanish speakers with advanced English, strong attention to detail, and experience in suppo...

Lead a Partner Support team in Mexico City, ensuring operational excellence for Fever's global platform. You will supervise 5-10 agents, monitor KPIs (SLA, CSAT), and drive improvements. Requires 3+ years in support and 1+ year in a leadership role, with strong coaching and analytical skills. Joi...

Lead a dynamic support team in Madrid, ensuring exceptional partner service. You will supervise daily ticket operations, monitor KPIs (SLA, CSAT, QA), and drive performance through coaching. The role requires 3+ years in customer support, including 1+ year in a leadership position. Ideal candidat...