Dialpad - Canada, Kitchener, Remote work

Join our Platinum Support team in Kitchener as a Tier 2 Representative. Utilize your 5+ years of technical customer support and VoIP/SIP experience to solve complex issues for partners. This role requires excellent English, shift work including weekends, and offers competitive pay, comprehensive ...

Lead a team of Technical Account Managers supporting Dialpad's largest enterprise clients in Kitchener. Drive team performance against key OKRs like proactive engagement, resolution time, and CSAT. We seek a leader with 5+ years in technical, customer-facing roles and a passion for solving comple...