Dialpad - Canada, Kitchener

Join Dialpad as a CX Learning Experience Designer in Kitchener, Canada. Leverage 5+ years of instructional design and LMS expertise to craft engaging, accessible training for our Support team. Use tools like Articulate 360 to build learner-centric solutions, driving growth with cutting-edge AI to...

We are hiring a founding AI Systems Engineer to bridge the gap between AI capability development and production reality in Kitchener, Canada. This implementation-heavy role requires 2-6 years of experience shipping production infrastructure and expertise in building for reproducibility and rollou...

Analytics Engineer role in Kitchener, Canada, collaborating with global teams to deliver big data insights. You will partner with AI and cross-functional stakeholders, using advanced SQL and Tableau to build automated dashboards and predictive models. Requires 5+ years of experience, expertise in...

Dialpad seeks a Sr. SDET to own test automation for its AI Voice Agent platform in Kitchener, Canada. You will build robust frameworks for end-to-end testing of LLM-driven systems, APIs, and agent orchestration. Requires 5+ years of SDET experience, strong Python skills, and hands-on AI/ML exposu...

Lead a premier technical support team in Kitchener, Canada. This hands-on senior role requires deep VoIP/UCaaS expertise and 6+ years in escalation management. You will mentor peers, resolve complex cases, and drive quality without direct reports. Enjoy competitive benefits, AI tools, and a Great...

Join our Platinum Support team in Kitchener as a Tier 2 Representative. Utilize your 5+ years of technical customer support and VoIP/SIP experience to solve complex issues for partners. This role requires excellent English, shift work including weekends, and offers competitive pay, comprehensive ...

Join Dialpad as a Technical Support Engineer in Kitchener. Utilize your 3+ years of telecom/VoIP experience to resolve complex technical issues and ensure seamless customer experiences. You'll work with cutting-edge AI tools, enjoy comprehensive benefits, and grow within a recognized Great Place ...

Join Dialpad in Kitchener as a Senior Design Engineer, shaping the future of AI-powered communications. You will lead our Design System (Dialtone), building scalable components and prototyping innovative tools. This senior IC role requires deep front-end expertise (Vue/React, CSS, Design Tokens) ...