Dialpad - Canada, IT - Software Development

Join Dialpad as a CX Learning Experience Designer in Kitchener, Canada. Leverage 5+ years of instructional design and LMS expertise to craft engaging, accessible training for our Support team. Use tools like Articulate 360 to build learner-centric solutions, driving growth with cutting-edge AI to...

We are hiring a founding AI Systems Engineer to bridge the gap between AI capability development and production reality in Kitchener, Canada. This implementation-heavy role requires 2-6 years of experience shipping production infrastructure and expertise in building for reproducibility and rollou...

Analytics Engineer role in Kitchener, Canada, collaborating with global teams to deliver big data insights. You will partner with AI and cross-functional stakeholders, using advanced SQL and Tableau to build automated dashboards and predictive models. Requires 5+ years of experience, expertise in...

Dialpad seeks a Sr. SDET to own test automation for its AI Voice Agent platform in Kitchener, Canada. You will build robust frameworks for end-to-end testing of LLM-driven systems, APIs, and agent orchestration. Requires 5+ years of SDET experience, strong Python skills, and hands-on AI/ML exposu...

Join Dialpad in Vancouver as an SDET to lead mobile test automation for AI-driven communication. You’ll build scalable frameworks, enhance CI/CD pipelines, and integrate AI-powered tooling. Requires 4+ years in SaaS, strong Python/Java skills, and cloud testing expertise. Enjoy competitive salary...

Join Dialpad in Vancouver as a Sr. Fullstack Engineer to build scalable web apps with Python, Vue/React, and GCP. Own end-to-end features, mentor junior engineers, and collaborate with cross-functional teams on Agentic AI frameworks. Leverage cutting-edge AI tools like Claude in a role offering c...

Join Dialpad’s AI team in Vancouver as an Applied Scientist to advance DialpadGPT and build real-time, autonomous voice agents. You’ll research and optimize LLMs for agentic workflows, leveraging expertise in fine-tuning, RLHF, and Python/PyTorch. Ideal for PhDs or Masters with 2+ years in NLP/ML...

Lead a premier technical support team in Kitchener, Canada. This hands-on senior role requires deep VoIP/UCaaS expertise and 6+ years in escalation management. You will mentor peers, resolve complex cases, and drive quality without direct reports. Enjoy competitive benefits, AI tools, and a Great...