Dialpad - Customer Service

Customer Success Specialist needed in Pasig City, Philippines for a remote role with Dialpad. You will lead post-sales activities, build trusted client relationships, and drive product adoption for SaaS/telecom clients. Requires 1-5 years of experience, strong digital communication skills, and fu...

Join Dialpad as an Onboarding Specialist in Pasig City, Philippines. Leverage 2-3 years of customer onboarding and VOIP experience to deploy AI-powered communication solutions. You'll host training sessions, drive best practices, and resolve technical issues for new clients. Enjoy a competitive s...

Join Dialpad as a Customer Success Manager in London. Leverage your 3-4+ years of SaaS experience to drive adoption, retention, and value for enterprise clients. You'll act as a trusted advisor, influencing C-level executives and managing the full customer journey. Enjoy a competitive salary, com...

Join our Platinum Support team in Kitchener as a Tier 2 Representative. Utilize your 5+ years of technical customer support and VoIP/SIP experience to solve complex issues for partners. This role requires excellent English, shift work including weekends, and offers competitive pay, comprehensive ...

Join Dialpad as a Customer Success Manager for Key Accounts in Kitchener. Leverage your 2-5 years of SaaS experience to drive adoption, retention, and satisfaction for telecom/contact center clients. You will act as a trusted advisor, influencing C-level executives and managing post-sales strateg...

Join Dialpad's Tokyo team as a Tier 2 Technical Support Representative. Utilize your 6+ years of experience and fluent Japanese/English skills to resolve complex technical escalations. You will collaborate with Engineering, build knowledge resources, and enhance our product. Enjoy a competitive p...

Join our team in Pasig City as a Senior Customer Success Specialist. You will drive customer retention and satisfaction for our SaaS solutions, leveraging 7+ years of experience in telecom or SaaS. Enjoy a vibrant, collaborative culture in a certified Great Place to Work, where your expertise in ...

Lead a Customer Success team in Pasig, driving retention and reducing churn for SMB clients. We seek a manager with 5+ years in SaaS, including 3+ years leading teams. You will develop strategies, report on KPIs, and foster a high-touch, customer-focused culture.

Lead and inspire a team as Director of Customer Success for Strategic Accounts in Denver. Drive retention, growth, and product adoption for our largest enterprise clients. Leverage your 8+ years of experience to build strategic partnerships in a certified Great Place to Work.

Join our Customer Success team in Pasig City or work remotely. We seek a specialist with 1-5 years of SaaS/telecom experience and a passion for top-tier account management. You will drive customer retention, adoption, and value in a dynamic, Great Place to Work-certified environment. This remote ...

Join Dialpad's Customer Success team in Tokyo as a key driver of client retention and satisfaction. Utilize your 2-5 years of experience and fluency in Japanese & English to solve complex problems for SaaS customers. Enjoy a dynamic startup culture, competitive benefits, and a certified Great Pla...