DELIVER - United Kingdom, Manchester, On-site work

Lead a newly formed Support Resilience Team in Manchester, driving high-quality surge support across Insurance, Reviews, and Payments. We seek a proven leader with contact centre experience, strong data literacy in Google Sheets, and the ability to pivot resources dynamically. You will manage a c...

Senior Support Resilience Representative needed in Manchester to deliver high-quality surge support across Insurance, Reviews, and Payments. You’ll mentor junior team members, resolve complex escalated cases, and drive continuous improvement. Fluency in English plus French, Italian, or Dutch requ...