DELIVER - Customer Service, Hybrid work

Lead a team onboarding new restaurant partners at Deliveroo in Manchester. As New Partner Experience Team Lead, you'll coach agents, drive performance, and refine processes to boost restaurant success. Requires fluency in English and Dutch/Flemish, plus 2+ years management experience. Enjoy hybri...

Join Deliveroo as a Rider Services Representative in Manchester. You'll resolve complex rider queries, manage escalations, and deliver empathetic support via email. We seek proven customer service experience, strong analytical skills, and weekend flexibility. Enjoy a competitive package, equity, ...

Rider Support Representative (Payments) needed in Manchester. You will own complex, high-impact payment cases, delivering empathetic email support across multiple markets. We require fluency in English plus French, Italian, or Dutch, with strong data skills in Excel/Google Sheets. Enjoy a competi...

Join our Manchester team as a New Partner Experience Advisor and become the vital link for Belgian restaurants. You’ll guide new partners through their first 60 days, driving KPIs and long-term success. We seek native Dutch/Flemish and English speakers with strong phone skills and a proactive att...

Seeking a French-speaking Care Operations Manager in London to lead BPO contact centre teams. You will drive customer service excellence by analysing metrics like CSAT and AHT, using tools such as Excel and Tableau. This role involves managing multi-channel performance, leading improvement projec...

Lead Care Operations for a global brand, managing outsourced contact centre teams in London. Drive performance across key metrics like CSAT and AHT through data analysis and strategic projects. Enjoy a competitive package, pension match, and Deliveroo Plus benefits in this dynamic role.

Lead the New Partner Experience team for SMB clients in this hybrid role based in Manchester. You will champion partner success, design scalable service models, and manage a large team. We seek a strategic leader with strong commercial acumen, project management, and stakeholder influence skills....