Collinson - South Africa, Insurance

Join our team in Cape Town as a Claims Handler. You will assess and process insurance claims, ensuring compliance and fair customer outcomes. This role requires strong communication skills, attention to detail, and experience in a customer-facing or operational environment. You'll handle enquirie...

Lead global front office operations in Cape Town, driving service excellence and commercial efficiency. You will oversee teams, manage SLAs, and optimize forecasting and resource planning. This senior role requires strong leadership, stakeholder partnership, and a focus on continuous improvement....

Lead strategic workforce planning for a B2C Front Office in Cape Town. Utilize forecasting, data analysis, and tools like NICE/Verint to align resources with business goals. Present actionable plans to senior stakeholders, ensuring optimal service delivery and efficiency.