Citi - United States, Customer Service

Lead US Consumer Cards Customer Service for a global team of 8,000+ FTE in New York. Drive strategy across voice and chat channels, leveraging AI to enhance customer experience. Requires 15+ years of experience with 10+ in management and financial services leadership. Enjoy comprehensive benefits...

Lead client resolution and support as a Customer Service Lead Analyst in Tampa. This senior role requires 6-10 years in payment operations, fraud mitigation, and risk analysis. You will manage processes, improve efficiencies, and balance fraud risk with customer experience. We offer comprehensive...