Citi - India, Pune, Customer Service

Seeking a detail-oriented **Client Onboard Analyst 2** in **Pune, India** to support account openings and maintenance. Leverage 8-10 years of **Custody Client Onboarding** and **KYC** experience to ensure compliance and SLA adherence. This role demands a proactive team-player with strong communic...

Seeking an experienced AVP, Client Onboarding Sr Analyst in Pune, India. Leverage 10-12 years of expertise in documentation review and cash products to manage complex account openings and maintenance. Drive process improvements, lead cross-functional projects, and deliver exceptional customer ser...

Lead a customer service team in Pune, ensuring seamless digital operations and chat support. This senior supervisory role requires 8+ years' experience, including 3+ in people management. You will drive KPIs, coach agents, and leverage AI/chatbot technologies within a global banking environment.

Lead and optimize a high-performing chat customer service team in Pune. Drive key digital KPIs, mentor agents, and implement strategic initiatives using AI/chatbot technologies. Requires 10+ years in customer service ops with 6+ years in leadership.