Citi - India, Chennai, Customer Service

Join Citibank's team in Chennai as a Customer Support Analyst for ATM Services. You will monitor ATMs, manage tickets end-to-end, and collaborate with global tech teams and vendors. This role requires excellent English communication, shift flexibility, and strong problem-solving skills in a fast-...

Lead and optimize a high-performing chat customer service team in Chennai. Drive key digital KPIs, mentor agents, and implement strategic initiatives. Requires 10+ years in operations, 6+ in leadership, and expertise in chat/AI systems.

Join Citi in Chennai as a Customer Service Analyst 2. This entry-level role focuses on resolving client inquiries, building relationships, and ensuring high-quality service. Utilize your analytical and risk management skills to address issues and support key teams. A bachelor's degree or equivale...