Citi - India, Customer Service, On-site work

Seeking a detail-oriented **Client Onboard Analyst 2** in **Pune, India** to support account openings and maintenance. Leverage 8-10 years of **Custody Client Onboarding** and **KYC** experience to ensure compliance and SLA adherence. This role demands a proactive team-player with strong communic...

Join Citibank's team in Chennai as a Customer Support Analyst for ATM Services. You will monitor ATMs, manage tickets end-to-end, and collaborate with global tech teams and vendors. This role requires excellent English communication, shift flexibility, and strong problem-solving skills in a fast-...

Lead and optimize a high-performing chat customer service team in Chennai. Drive key digital KPIs, mentor agents, and implement strategic initiatives. Requires 10+ years in operations, 6+ in leadership, and expertise in chat/AI systems.

Lead a customer service team in Pune, ensuring seamless digital operations and chat support. This senior supervisory role requires 8+ years' experience, including 3+ in people management. You will drive KPIs, coach agents, and leverage AI/chatbot technologies within a global banking environment.

Join Citi in Chennai as a Customer Service Analyst 2. This entry-level role focuses on resolving client inquiries, building relationships, and ensuring high-quality service. Utilize your analytical and risk management skills to address issues and support key teams. A bachelor's degree or equivale...

Join Citi in Mumbai as a Customer Service Analyst. This entry-level role focuses on resolving client inquiries, building relationships, and ensuring high-quality service. Utilize your analytical skills and bachelor's degree to manage risk and drive compliance. Ideal for customer service professio...

Lead and optimize a high-performing chat customer service team in Pune. Drive key digital KPIs, mentor agents, and implement strategic initiatives using AI/chatbot technologies. Requires 10+ years in customer service ops with 6+ years in leadership.