Citi - India, Customer Service

Join Citi in Chennai as a Customer Service Analyst 2. This entry-level role focuses on resolving client inquiries, building relationships, and ensuring high-quality service. Utilize your analytical and risk management skills to address issues and support key teams. A bachelor's degree or equivale...

Lead and optimize a high-performing chat customer service team in Pune. Drive key digital KPIs, mentor agents, and implement strategic initiatives using AI/chatbot technologies. Requires 10+ years in customer service ops with 6+ years in leadership.

Join Citi in Chennai as an Ops Support Specialist 5. This entry-level role provides vital operations support, focusing on dispute processes, account maintenance, and client liaison. The position requires 2-4 years' experience, proficiency in Microsoft Office, and knowledge of Pega/CoB testing. We...

Join Citi in Chennai as an Ops Support Specialist. This entry-level role focuses on operations support, account maintenance, and resolving customer inquiries. The ideal candidate has 2-4 years of experience, is proficient in Microsoft Office, and possesses comprehensive dispute process knowledge....

Join our team in Mumbai as a Supplier Onboard Analyst. This role requires 3-10 years of experience in documentation review and account maintenance. You will handle customer interaction, system setups, and ensure regulatory compliance in a fast-paced environment. We seek a detail-oriented professi...